Job Posting – Head of Customer Services

Do you love creative problem-solving, dynamic co-workers, and making people happy? GPPL is looking for a permanent, full-time solutions-oriented Head of Customer Services to join our fun-loving team of library professionals. As the Head of Customer Services, you will be responsible for managing a range of Library staff and encouraging positive collaboration in the department. Reporting to the Director, this role ensures GPPL provides seamless service from items on the shelf to direct patron interactions.

Who You Are

  • A strong self-starter with a passion for fostering positive relationships between patrons and staff 
  • A leader capable of instilling an inclusive, respectful workplace culture through hiring, training, and continual development of Customer Services staff members
  • A proactive thinker with a Library Information Technology (LIT) diploma or bachelor’s degree and a proven track record of providing exceptional customer service experiences. A combination of relevant experience and education will be considered
  • Three or more years of supervisory experience, including managing staff and customer service operations.
  • An empathetic, flexible, and energetic shift disturber who ensures smooth sailing in the Customer Services department by being approachable and utilizing exceptional listening skills
  • A positive critical thinker with the ability to properly assess and recommend new solutions to improve upon GPPL’s customer service experience
  • A team player capable of collaboration, seeing the bigger picture, and delivering high-quality results that contribute to GPPL’s success as an organization
  • A circus-worthy performer capable of juggling and multi-tasking all the things 

Position Details

  • Hours of work include a 35-hour work week with evening and weekend work required. Generous vacation compensation included
  • Salary to be on Level 4 of the GPPL’s salary grid ($53,435 - $71,269) and commensurate with experience
  • GPPL offers a comprehensive benefits package as well as a pension plan with the Local Authorities Pension Plan (LAPP)
  • Successful candidates will be required to submit a Criminal Record Check and a Vulnerable Sector Check as a condition of employment

GPPL supports and endorses the Canadian Federation of Library Associations’ commitment to the universal principles of intellectual freedom as defined in the Universal Declaration of Human Rights, which include the freedoms to hold opinions and to seek, receive and impart information and ideas through any media and regardless of frontiers.

GPPL believes equity, diversity, and inclusion strengthen the community and enhance excellence, innovation, and creativity. We are dedicated to recruiting individuals who will enrich our work and sense of community. All qualified candidates are encouraged to apply.

Applications will be accepted until October 2, 2020, with a desired start date of October 26, 2020. Candidates are invited to email their letter of application with a detailed resume and three references to:

            ATTN: Deb Cryderman

            Grande Prairie Public Library

            101, 9839-103 Avenue

            Grande Prairie, AB T8V 6M7


Please include Head of Customer Services in the subject heading of your email application.

Only applicants selected for interview will be contacted.

For more information about this position, please see the job description here

Job Title: Patron Experience Coordinator

The Grande Prairie Public Library is seeking a post-secondary student to identify deficiencies in our patron experience and assist with some major collection development projects, all under the supervision of the Head of Children’s and Teen Services.

Date of Job Posting: Friday, September 11

Duties and Responsibilities:

  • Identifying friction points for GPPL patrons
    • Working with senior GPPL staff to develop solutions to address them
  • Assisting with collections development
    • Processing of new adult non-fiction materials
    • Pulling and withdrawing children’s materials
  • Working directly with the public
  • Other duties as assigned


  • Excellent computer skills, including Microsoft Office
  • Excellent interpersonal and communication skills
  • Strong organizational and observational skills
  • To comply with our funding requirements, applicants must also…
    • Have been attending school (high school or post-secondary) full-time in the 2019-2020 school year
    • Intend to pursue full-time post-secondary studies by fall 2021
    • Be between the ages of 16 and 30 at the start of employment
    • Be a Canadian citizen, permanent resident, or have refugee status in Canada
    • Have registered for the Young Canada Works online candidate inventory (details at

Position Details:

  • Work Dates: Monday, October 26, 2020 to Saturday, February 13, 2021
  • Wage: $18.09/hr (plus 9.4% vacation/holiday pay)
  • Hours of work: 35 hours per week, may include evening and weekend shifts

Successful applicants will have to obtain a vulnerable sector check.

Please submit a cover letter, resume, and up to three references to:

Jacob Fehr

Grande Prairie Public Library
101, 9839 103 Avenue
Grande Prairie, AB  T8V 6M7

Application deadline: Friday, October 2, 2020

Only applicants selected for an interview will be contacted.