COVID-19 FAQs

 

Are you closed?

Am I required to wear a mask?

Can I study in the Library?

Will the book return remain open?

How do I return oversized or fragile items?

When are items due back?

How do I use Curbside Pickup?

What hours is Curbside Pickup available?

How do I get a membership?

Do you also have Curbside Printing?

Are GPPL staff available to assist me?

What hours is the Library open?

How do I find eBooks and downloadable audiobooks?

I can’t browse! Can someone help me find what I’m looking for?

Am I still able to get materials from other libraries? 

Do you have online learning opportunities?

Are you closed?

GPPL is now open.

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Am I required to wear a mask?

Masks are encouraged, but are not mandatory.

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Can I study in the Library?

Yes.

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Will the book return remain open?

Yes, the exterior book return is open.  

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How do I return oversized or fragile items?

Items from the Library of Things such as sleds or mobile hotspots can be returned through Curbside Pickup or at the Customer Service Desk. Please call 780-532-3580.

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When are items due back?

Regular loan periods apply. Items may be renewed by phone, app, catalogue, or in-person at the Customer Service Desk.

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How can I get a membership?

Don't have a membership?  Get a temporary membership online or visit the Customer Service Desk.

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How do I use Curbside Pickup?

Browse the catalogue online and place materials on hold. Once you receive a notification that your items are in call 780-532-3580 or email curbside@gppl.ca  to arrange a time. When you arrive to pick your items up, please call 587-343-6503.

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What hours is Curbside Pickup available?

Monday to Thursday: 10:00 am to 8:00 pm
Friday: 10:00 am to 6:00 pm 
Saturday: 10:00 am to 5:00 pm
Sunday: 1:00 pm to 5:00 pm

Call 780-532-3580 to book a time. The last appointment for Curbside Pickup is 15 minutes before closing.

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Do you also have Curbside Printing?

GPPL offers black & white, letter size printing at $0.25 per page. 

1. Email your file to curbprinting@gppl.ca. Once you receive an email that your print job is ready to be picked up, travel to GPPL & park in one of the designated spots. 

2. Call 587-343-6503 to let us know you're here.

3. Give staff your confirmation number.

4. Payment can be made by debit or credit card.

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Are GPPL staff available to assist me if I don't want to visit the Library?

Yes, staff are available during regular hours by phone (780-532-3580), email, social media and chat through our website. This contact information is at the bottom of each page on our website.

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What hours is the Library open?

Monday to Thursday: 10:00 am to 8:00 pm
Friday: 10:00 am to 6:00 pm
Saturday: 10:00 am to 5:00 pm
Sunday: 1:00 pm to 5:00 pm

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Can someone help me find what I’m looking for without coming into the Library?

Yes! We’d be happy to help! Contact us by phone, email, social media, or chat. 

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Am I still able to get materials from other libraries?

Yes, most libraries are still sending out interlibrary loans during COVID. If you have a question about a specific item, please contact us.

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How do I find eBooks and downloadable audiobooks?

Visit our website for digital content such as eBooks, downloadable audiobooks, and magazines.  Our Library catalogue also shows if electronic resources are available with any search.

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Do you have online learning opportunities?

Learn a new language together with Transparent Languages or Pronunciator.  Take a training course on graphic design software, video editing, accounting, and photography skills with LyndaLibrary or Gale Courses.  Looking to continue learning with your kids at home?  Solaro is available with lessons, quizzes, and other activities based on the Alberta curriculum.

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