COVID-19 FAQs

COVID Update (March 2, 2021) - 

We were pleased to hear that the Province moved libraries to Step 2, as announced yesterday. This means that we are able to open at a 15% capacity.

As the GPPL Board & staff had no prior knowledge that libraries had been moved up from Step 3, we are now making the necessary arrangements to ensure that a fully open GPPL will continue to be a safe and welcoming space for both our patrons and staff. This will take time and we appreciate your patience.

In the meantime, our Curbside Services remain available. Staff are able to answer questions and provide support via phone, email, chat and social media. Please refer to our COVID-19 page for updates.

We look forward to welcoming you back!

Are you closed?

Will the book return remain open?

How do I return oversized or fragile items?

When are items due back?

How do I use Curbside Pickup?

What hours is Curbside Pickup available?

How do I get a membership?

Do you also have Curbside Printing?

Are GPPL staff available to assist me?

When are GPPL staff available?

How do I find eBooks and downloadable audiobooks?

I can’t browse! Can someone help me find what I’m looking for?

Am I still able to get materials from other libraries? 

Do you have online learning opportunities?

 

 

Are you closed?

Yes, due to government restrictions, GPPL will be closed for a minimum of 4 weeks.  Curbside Pickup is currently available.  

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Will the book return remain open?

Yes, the exterior book return is open.  All items will be quarantined for 24 hours and will remain on your account until they are checked in.

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How do I return oversized or fragile items?

Items from the Library of Things such as sleds or mobile hotspots can be returned to staff in the Curbside Pickup area during scheduled hours.

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When are items due back?

Regular loan periods apply. Items may be renewed by phone, app or the library catalogue.

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How can I get a membership?

Don't have a membership?  Get a temporary membership online and get started today!

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How do I use Curbside Pickup?

Browse the catalogue online and place materials on hold. Once you receive a notification that your items are in call 780-532-3580 or email curbside@gppl.ca  to arrange a time. 

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What hours is Curbside Pickup available?

Monday to Thursday: 10:00 am to 8:00 pm
Friday: 10:00 am to 6:00 pm
Saturday: 10:00 am to 5:00 pm
Sunday: CLOSED

The last appointment for Curbside Pickup is 15 minutes before closing.

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Do you also have Curbside Printing?

GPPL offers black & white, letter size printing at $0.25 per page. 

1. Email your file to curbprinting@gppl.ca. Once you receive an email that your print job is ready to be picked up, travel to GPPL & park in one of the designated spots. 

2. Call 587-343-6503 to let us know you're here.

3. Give staff your confirmation number.

4. Payment can be made by debit or credit card.

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Are GPPL staff available to assist me?

Yes, staff are available during regular hours by phone (780-532-3580), email, social media and chat through our website. This contact information is at the bottom of each page on our website.

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When are GPPL staff available?

Monday to Thursday: 10:00 am to 8:00 pm
Friday: 10:00 am to 6:00 pm
Saturday: 10:00 am to 5:00 pm
Sunday: CLOSED

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I can’t browse! Can someone help me find what I’m looking for?

Yes! We’d be happy to help! Contact us by phone, email, social media, or chat. We also have our We Pick It service where you give us some information and we choose materials that we’re sure you’ll love!

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Am I still able to get materials from other libraries?

Yes, most libraries are still sending out interlibrary loans. If you have a question about a specific item, please contact us.

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How do I find eBooks and downloadable audiobooks?

Visit our website for digital content such as eBooks, downloadable audiobooks, and magazines.  Our Library catalogue also shows if electronic resources are available with any search.

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Do you have online learning opportunities?

Self quarantined with your family?  Learn a new language together with Transparent Languages or Pronunciator.  Learn graphic design software, video editing, accounting, and photography skills with LyndaLibrary or Gale Courses.  Looking to continue learning with your kids at home?  Solaro is available with lessons, quizzes, and other activities based on the Alberta curriculum.

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